Q&A: With a Friendship Volunteer

We caught up with Bryan, one of our wonderful volunteers, on the Age Scotland Friendship Line to give us some insight into the role and why he got involved.

Q) Can you tell us a little about yourself?

My name is Bryan Greenock. I have been working for BNP Paribas in Glasgow for 5 years. Previously I worked for HSBC and Morgan Stanley. Before this, I ran a small hotel up in Mid Argyll, just outside Inveraray. I enjoy cycling, hiking, playing golf, and curling in my spare time.

Q) Why did you choose to volunteer for Age Scotland’s Friendship Service?

I found the concept of the service intriguing and extremely worthwhile. It was our charity working group at BNP Paribas that promoted the opportunity within our teams. The value provided by the service is so critical to users and their families, that I really wanted to play my part in supporting it.

Q) Can you share any highlights from your time as a Friendship Caller for Age Scotland?

The call recipients you talk to generally change each week, but after a while, you get the opportunity to talk to someone you’ve spoken to before. It really brought a smile to my face the first time I was remembered, and we picked up our conversation where we’d left it previously! I could then hear what it meant to them that I had remembered them, their interests, and what we’d spoken about on previous calls.

Q) What do you think makes a great volunteer caller for Age Scotland?

A genuine, healthy, and gentle curiosity. The ability to actively listen whilst guiding conversation around subjects, engaging with what’s being said in a positive and friendly way.

Q) What advice would you give anyone considering volunteering as a Friendship Caller?

To get involved and try it! As a volunteer it is a relatively straightforward service to deliver, but one that makes a direct and significant impact to the people that live in our communities. I recognise that it is a privilege to have the opportunity to make such a positive difference to someone.